Find answers to common questions about delivery, returns, product availability, payment methods, and more at Project DIY. Trusted UK home improvement store.
Frequently Asked Questions
Below you'll find answers to the most common questions we receive at Project DIY. If you need further help, feel free to contact us or use our live chat in the bottom-right corner of the website.
🛒 Orders
How do I place an order?
Simply browse our products, add your chosen items to the basket, and checkout using our secure payment system. You'll receive an email confirmation once your order is placed.
Can I change or cancel my order?
If your order hasn’t been dispatched, please contact us or use the live chat as soon as possible. We'll do our best to help you amend or cancel it before it’s processed.
🚚 Delivery & Shipping
How much does delivery cost?
We offer free delivery on orders over £49.95 (excluding wall panels). Orders under this value are charged a flat shipping rate of £5.99.
When will my order arrive?
We aim to dispatch all orders within 1–2 working days. Standard delivery takes 2–3 working days from dispatch.
Do you deliver wall panels?
Yes, we deliver all products listed on our site, including large items such as wall panels. Additional delivery charges may apply based on size and location.
Do you deliver internationally?
Currently, we only deliver within the United Kingdom. International delivery options may be added in the future.
💳 Payment
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Klarna, Apple Pay, and Google Pay. All payments are processed securely.
Can I pay later with Klarna?
Yes, Klarna gives you flexible payment options including 'Pay in 3' and 'Pay in 30 Days', subject to approval. Select Klarna at checkout to use this option.
Is VAT included in the prices?
Yes, all prices displayed on our website include VAT where applicable.
🔄 Returns & Refunds
Can I return a product?
Yes! We offer a 28-day return policy. Items must be unused and in their original packaging. Visit our Returns Policy for full details.
How do I return my order?
Please email us at sales@projectdiy.co.uk or message us via live chat with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Once your returned item has been received and inspected, refunds are typically processed within 3–5 working days.
📦 Stock & Products
Are all items in stock?
We aim to keep our website stock levels accurate. If an item is out of stock, it will be marked as unavailable or a restock date will be shown.
Can I order samples?
Some of our wall and flooring products offer sample options. Check the individual product page or contact us if you're unsure.
📞 Still have questions?
If you need help with anything else, please contact us, email us at sales@projectdiy.co.uk, or use our live chat for instant support.
